The Foundation of Rest
Transparent agreements for our bespoke consulting and luxury sleep products. We're here to ensure every aspect of your journey to better sleep is clear and protected.
Terms of Service
Welcome to Florence Feather Consult. By engaging with our sleep consulting services or purchasing our bespoke ergonomic pillows, you're agreeing to the following terms. We believe clarity is the first step toward a peaceful night.
1. Consulting & Assessment Process
Our bespoke sleep assessments are based on 17 years of collective bio-mechanical research. While we provide expert recommendations, our services do not constitute medical advice. Are you ready to transform your alignment?
2. Custom Orders & Bespoke Design
Due to the highly personalized nature of our custom-designed sleep products, we begin production immediately following your design sign-off. Because each unit is calibrated to your specific spinal profile, we cannot offer standard returns on bespoke items once they enter the crafting stage.
3. Fees and Billing
Consulting fees are calculated based on the complexity of the sleep profile and the number of follow-up sessions required. We're committed to transparency; all fees are quoted upfront before any assessment begins.
Special Note on Luxury Sales
Non-bespoke retail items are subject to a 14-day hygiene-sealed return policy. Hygiene seals must remain intact to ensure the safety and comfort of all our clients.
Latest Update
These terms were last refined on October 12, 2023, to reflect our new ergonomic standards.
Questions?
Need clarification on our custom-designed sleep products? Our team at 111 Lefferts Place is ready to assist.
Ready to optimize your rest?
Now that you've reviewed our standards, let's get back to what matters: your best night's sleep ever.